Shipping policy
Shipping Policy
Order Processing
We carefully hand-pack each order to ensure your teas arrive fresh and in perfect condition.
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Processing Time: Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
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Orders placed after 2 PM will begin processing the next business day.
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You’ll receive a shipping confirmation email with tracking information as soon as your order is on its way.
Shipping Options & Delivery Times
We currently ship within [insert regions — e.g., the United States / Canada / Worldwide] using trusted carriers such as USPS, UPS, or FedEx.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Calculated at checkout |
| Expedited Shipping | 2–3 business days | Calculated at checkout |
| Free Shipping | Orders over $50 (US only) | Free |
Delivery times are estimates and may vary due to carrier delays, weather, or holidays.
International Shipping
We are delighted to share our teas worldwide.
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International orders may take 7–21 business days, depending on destination and customs processing.
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Duties, taxes, or import fees are the responsibility of the customer and are not included in our shipping charges.
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Please ensure your country allows the import of tea and related goods before ordering.
Order Tracking
Once your order ships, you’ll receive a tracking number via email. You can track your shipment at any time through our website or the carrier’s portal.
Shipping Address Accuracy
Please double-check your shipping details before submitting your order. We cannot be responsible for delays or losses caused by incorrect addresses.
Lost, Delayed, or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of delivery.
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Email: loveaudreyh@gmail.com
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Include your order number and photos (if applicable), and we’ll make it right.
Sustainability
We care about the planet as much as we care about your cup of tea. All orders are packed using recyclable or compostable materials whenever possible.
Would you like me to adjust the tone (e.g., more artisan and cozy, or more modern and minimalist)? I can also include a returns and exchanges section or tailor it to a specific region (like the U.S., U.K., or EU).